Intuition

While the importance of intuition is well recognized in customer solutions—seen in the focus of reducing number of clicks and screens required to complete a transaction—it is, unfortunately, not always as apparent in internal workforce solutions.

In DEX, intuition plays an equal critical role in keeping employees in the flow of work. By designing intuitive digital tools and platforms, companies can minimize system hops and reduce the cognitive load on employees, allowing them to focus on their core tasks and goals.

An intuitive DEX ensures that the tools are easy to understand, navigate, and operate. The seamless integration of these tools into the daily workflow helps maintain momentum and prevents disruptions, thereby fostering a more efficient and satisfying work environment.

Frictionless & Secure

A frictionless DEX is crucial in maintaining an employee’s focus and productivity. This means relentlessly minimizing all types of frictions, not just the major ones that grab IT’s immediate attention (ie major business outage), but also the the smaller, less visible technical problems (ie dropped teams calls) and usage frictions. They disrupt an employee’s workflow causing frustration and productivity loss.

Security in a digital workplace environment is absolutely key in every aspect. Unfortunately, the digital workplace remains the number one attack area for cybercriminals seeking to gain a foothold within an organization.A well-designed digital workplace security strategy must address the concerns of both the companies executive board as well as the employees, ensuring robust protections are in place to safeguard sensitive information and maintain trust across all levels of the organization.

Pro-active & Personalized

A pro-active and personalized DEX is where companies can truly start to make a significant impact on productivity and engagement. To begin with, the digital workplace must be context-aware and automatically adapt to the employee’s environment at any given moment. For instance, it should automatically disallow certain transactions when an employee is working in an unsecured environment.  

Additionally, a personalized digital employee experience leverages the vast amount of data that companies possess to enhance overall user experience. Here, the true power of data and AI comes into play. Imagine having an intelligent assistant that proactively offers valuable triggers and leads for action. Such a system can anticipate employee needs, suggest relevant resources, and provide timely reminders, all contributing to a more tailored and efficient work experience. 

Digital Maturity

The true value of providing technical solutions to support and simplify an employee’s digital life only comes with the adoption of those solutions. In every company, there is a gap between the most and least digital employees. The key point is to manage the gap between the most and least digitally adept employees as it directly influences information flows, collaboration and decision-making patterns.

A data-driven change approach is strongly recommended to monitor and manage this gap, leveraging analytics to identify weaknesses and tailor interventions.

Sustainability

In terms of DEX, sustainability encompasses two critical aspects. First, the ecological aspect requires companies to develop strategies to reduce their carbon footprint. This includes amongst others collaborating with partners to promote a circular economy for outdated devices and raising awareness about the environmental impact of using traditional web searches compared to generative AI. Implementing these practices can significantly mitigate the ecological impact of digital operations.

Second, the sustainability of employees is equally crucial. Studies have already shown a clear link between digital overload and long-term absence or burnout. Design strategies to effectively manage the digital landscape and control the volume of triggers and notifications that employees receive as well as educating employees on how to handle this.

Balancing these factors ensures a holistic approach to sustainability, benefiting both the environment and the well-being of employees.