The Belgian TVH Group is a global player in forklift trucks, aerial work platforms, agricultural and industrial vehicles. The TVH Equipment division is responsible for the sale, rental, repair and maintenance of these machines, TVH Parts & Accessories sells parts for the vehicles to 182 countries through its 81 branches across the world. TVH’s headquarters is located in Waregem, Belgium. Founded in 1969, the Group employs more than 6,000 people, a third of which in its home country.
Takeovers are often a good way to expand quickly, and this has been a successful strategy for forklift truck company TVH for many years. When CIO Kris Feys
came on board in 2015, he saw lots of possibilities for IT and online sales contributing to their rapid growth, so he launched a transformation project to prepare
the company’s technology for the future. Halfway through this project, he has
already achieved new gains in efficiency and improved business processes, in
particular contributing to the company’s top line.
What are the key take-aways?